I. Product Returns (for credit or reimbursement):
If you have installed and put the product into service we will not accept a return. Returns for credit or reimbursement are only accepted when the product is in the original, new, and unused condition. This applies to the product and the product packaging. That is, for a return, to be accepted the product must be in the original package in which the item was received. A 30% restocking fee is applied to all returns for cash reimbursement. A 20% restocking fee will be applied for returns to be used as store credit to purchase other items. Outbound and inbound freight are the responsibility of the buyer. That is, the refund amount is the item purchase price less the restocking fee (shipping and handling fees are not refundable). Refunds can take up to 30 days to process.
To return a product please fill out our on-line return form. Please package the product well. Our policy is to not accept damaged freight (returned items that are damaged in shipping will not be accepted). It is best to use a quality shipping container and shipping method, like the one used to deliver the product to you. We highly recommend shipping vacuum pumps by motor freight; boxed and banded to a small skid. No product return will be accepted without a completed return form and corresponding RMA number. Please follow the return instructions that are printed with the RMA number.